Frequently Asked Questions

We do not have in-person sessions, well work together virtually or by phone anywhere in Texas.

At Novus Psychotherapy & Counseling Center we work with individuals 18 and older, struggling with trauma, addiction, and issues pertaining to women, domestic violence and Narcissistic abuse survivors.

If we feel your issues are outside of our scope of practice, we will do our best to refer you to a therapist we know and trust.

Consultations are perfect for determining if we would be a good fit for you in this new chapter of your life. Sometimes it may seem like you do not fit within our scope but through the process of consultation it will be discovered that you do.

This will be discussed and clarified during your free 20-minute consultation. If we are not a good fit to work together, we will kindly refer you to another competent therapist that we trust.

We use a HIPPA complaint EMR software called SimplePractice, for our first consultation we will be calling you using the provided information on our contact form, at this time you may also select the therapist you believe will be a good fit for you and pending availability we will schedule you with them.

If you are a current client, you can login via your secure client portal on our website... or contact us via email or phone.

Standard sessions for individuals last around 50 minutes, but time constraints with your schedule may dictate a need for a shorter session.  If something comes up, please let us know.

If you cancel late (less than 24 hours’ notice), there is a fee associated with the cancellation. For LPCs and LPC-Associates, this fee is $50.00. For student counselor interns, the fee is $20.00.

The short answer is no, we are a cash pay practice. The only clinician who currently accepts insurance is the owner, Michael Richter, However, his schedule is heavily booked at this time and he is unable to accept any new clients. We do offer the option of a Superbill each month to send to insurance for possible out-of-network reimbursement. Reimbursement can depend on the clinician's licensing status as well as the policies and conditions of your specific insurance provider.

This will be covered during your initial consultation call with your therapist, but here is a breakdown. We use a HIPAA-compliant system similar to Facetime or Skype, called SimplePractice (available on Appstore or Google play). 

Through SimplePractice, you will get a link to download the application on your phone, or you can use your email and web browser on your computer/tablet to join sessions.

Before each session, you will receive a link about 15 minutes prior. Just click the link and BAM! You're in. If there are any technological issues, your therapist can call you on your phone.

We encourage you to be honest and dig deep when filling out the intake questionnaires. These are long and seem forever, but these will help your therapist in planning for guiding during the session. Be as detailed as possible when answering these questions.  Remember there is no judgment here, so be honest. This will help us not only ensure that your therapist is a great fit but also ensure you get what you need during your new therapeutic journey.

Payments can be made through the secure client portal using any major credit card, including Visa, Mastercard and American Express.

For your convenience, we request credit or debit card details be kept on file in your client portal. If you are a self-pay client, this card will be billed upon the completion of the session.

You can cancel your appointment by logging into your client portal. If you are experiencing issues with the online scheduling, or if you need a time slot that isn’t showing as available, please reach out to your therapist. Please note that cancelations received within a 24-hour period prior to the session fall into late cancellation and a fee may be accrued for this.